Frequently Asked Questions
Everything travelers ask us. Answered clearly.
How secure is my luggage?
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Your luggage is stored in our secure facility with 24/7 surveillance and individual tracking.
What are your operating hours?
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Our depot is open from 9:00 AM to 9:30 PM daily. Pickup and delivery services are available from 9:00 AM to 9:30 PM.
Can I extend my storage period?
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Yes, you can extend your storage period by contacting us or using our online booking system.
What payment methods do you accept?
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Payment is in cash only, made when you hand over your luggage. No advance payment required.
Do you provide insurance for stored items?
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Yes, all stored items are covered by our comprehensive insurance policy.
Can I access my luggage during storage?
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Access to stored luggage is available during our operating hours (9:00 AM to 9:30 PM) with prior arrangement.
What if I lose my booking reference?
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Contact us with your personal details and we can help you retrieve your booking information.